Frequently Asked Questions

Browse our products on the shop page, click "Add to Cart" on any item you want, then head to your cart and click "Proceed to Checkout". Follow the steps to enter your shipping and payment details.

Orders move to fulfillment quickly, but if you need to make a change, contact us right away with your order number. We'll do our best — though we can't guarantee changes once processing has begun.

Once your order ships, you'll receive a tracking number by email. Enter it on the carrier's website to see live delivery status. Allow up to 24 hours after shipment for tracking to activate.

Standard shipping takes 5–7 business days after a 1–3 day processing window. Need it sooner? Express shipping (2–3 business days) is available at checkout. Full details on our Shipping page.

International shipping may be available depending on your location — the options will show at checkout. Delivery typically takes 7–21 business days. Customs duties and import taxes are the buyer's responsibility.

We accept returns within 30 days of delivery on unused items in original condition and packaging. See our full Returns & Refunds policy for details on exclusions and the process.

Email us with your order number and reason for return. We'll reply with instructions within one business day. Please don't ship anything back before hearing from us.

We accept all major credit and debit cards (Visa, Mastercard, American Express, and others). Available payment options are displayed at checkout.

Absolutely. All payments are processed through an encrypted, industry-standard payment gateway. Your card details are never stored on our servers.

Email us at support@dolore.shop or visit our contact page. We respond within 24 hours on business days.